Refund policy
At BrightPan, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Free Returns
We offer free returns for eligible orders within the return period.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or clearance sale reasons unless they arrive damaged or defective.
Order Cancellations
Orders may only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
BrightPan
2-22 Harden Pl, Edinburgh, United Kingdom
Email: support@Brightpan.shop
Phone: +44 7538 296389
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT)