Terms of service

Welcome to BrightPan. These Terms of Service govern your use of https://brightpan.shop and any purchases made through our website. By accessing or using our website, you agree to be bound by these Terms.

1. General

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will become effective immediately upon posting on our website.

2. Products

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Orders

Once you place an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Payment authorization failure

If your order is cancelled after payment has been received, you will receive a full refund.

4. Pricing and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

Payments are processed securely through trusted payment providers. BrightPan does not store your payment card information.

5. Shipping

Orders are processed within 1–2 business days.

Estimated delivery time is 3–5 business days after dispatch.

Shipping times are estimates and may vary due to weather, holidays, customs, or circumstances beyond our control.

6. Returns and Refunds

We offer a 30-day return policy.

Returned items must be unused, in their original condition, and in the original packaging.

Approved refunds are processed within 10 business days after we receive and inspect the returned item.

Please refer to our Return & Refund Policy for complete details.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and website design, is the property of BrightPan or its licensors and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, or use our content without prior written permission.

8. Prohibited Use

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to interfere with the security or functionality of the website.
  • Upload viruses or malicious software.
  • Copy or exploit website content without authorization.
  • Use automated tools to access or scrape the website.

9. Limitation of Liability

To the fullest extent permitted by law, BrightPan shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Warranty Disclaimer

Products are provided "as available" and "as described." Except as required by law, BrightPan makes no warranties, express or implied, regarding the operation of the website or the suitability of products for a particular purpose.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service are governed by the laws of the United Kingdom, without regard to conflict of law principles.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

BrightPan

Website: https://brightpan.shop

Email: support@brightpan.shop

Phone: +44 7985 618978

Address:

40 Aden Grove

London

N16 9NJ

United Kingdom

Customer Support Hours (GMT)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed