Shipping policy

At BrightPan, we are committed to delivering your order quickly, safely, and efficiently.

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on Sundays or public holidays.

Shipping Time

We currently ship across the United Kingdom.

Estimated delivery time: 1–3 business days after your order has been processed.

Please note that delivery times may vary during busy periods, holidays, or due to courier delays outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Incorrect Address Information

Please ensure that your shipping address is entered correctly at checkout. BrightPan is not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact our support team and we will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@Brightpan.shop
Phone: +44 7538 296389

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT)