Shipping policy

At BrightPan, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping Time

  • Estimated Delivery: 3–5 business days after your order has been dispatched.

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Costs

We are pleased to offer Free Shipping on all orders.

There are no hidden shipping fees, and the total amount will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email (if available), allowing you to monitor the status of your delivery.

Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

BrightPan is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with the shipping carrier to locate your package and resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and product so we can assist you promptly.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

BrightPan

Website: https://brightpan.shop

Email: support@brightpan.shop

Phone: +44 7985 618978

Address:

40 Aden Grove

London

N16 9NJ

United Kingdom

Customer Support Hours (GMT)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed