Shipping policy
At BrightPan, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Shipping Time
- Estimated Delivery: 3–5 business days after your order has been dispatched.
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Shipping Costs
We are pleased to offer Free Shipping on all orders.
There are no hidden shipping fees, and the total amount will be displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email (if available), allowing you to monitor the status of your delivery.
Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
BrightPan is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with the shipping carrier to locate your package and resolve the issue as quickly as possible.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and product so we can assist you promptly.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
BrightPan
Website: https://brightpan.shop
Email: support@brightpan.shop
Phone: +44 7985 618978
Address:
40 Aden Grove
London
N16 9NJ
United Kingdom
Customer Support Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed